Returns & Exchanges

American Express is committed to your satisfaction and offers a streamlined return process for most items purchased through our retail platform. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and navigate to your order history to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided in your account portal and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed once the items are inspected at our facility.